Business Process Outsourcing - Coesys Solutions

Overview

Coesys Solutions provides innovative, effective and high quality Business Process Outsourcing (BPO) Services to clients worldwide. We, at Coesys Solutions, offer a seamless delivery of services from our state-of-the-art facilities in India and the US that serve as Business Continuity sites for each other. Our outsourcing services help alleviate the risks and secure benefits through a structured, proven approach.

Coesys Solutions has proven track record of successfully migrating and delivering BPO solutions from its offshore facilities through a robust migration framework. Our facilities are scalable to serve clients with large sized BPO initiatives.

We assist clients by managing their contact centers, back office operations and technical helpdesks through a solution-oriented approach, enabling them to focus on their key business priorities. Our solutions are based on proven industry best practices, and are provided by the best talent available in India. We focus on delivering measurable business benefits, which include:

   Cost Effectiveness
   Transparency to your end customer
   Process and domain expertise
   Achieve the highest quality standards
   Meeting and exceeding SLAs
   Employing continuous improvement practices
   Deploying cutting-edge technologies

Methodology

At Coesys Solutions methodology for a typical BPO engagement has the following stages:

Opportunity Identification

   Meeting top management and process owners to understand business strategy, business drivers and corporate vision.

   Understand client’s business requirements

   Carrying out CBA (Cost Benefit Analysis) of outsourcing v/s in-house.

   Arriving at conclusion for 'RIGHT' process to outsource.

   Define CTQ (Critical to Quality) parameters and arrive at SLA.

   Identify risks involved and strategy to mitigate these risks.

Process Mapping

Detailing and documentation of processes.

Identify areas of improvement and Optimize/Re-engineer process if required.

Migration Planning

Project Planning

Knowledge Transfer and Training Planning

Assessment of technology requirements

Quality Assurance Services

Constantly monitor process for quality output

Annual Quality audit

Best practices approach